Scope of this notice
This notice applies to personal information submitted through naamhospitals.com and its website forms. It is intended for patients, family members, visitors, healthcare professionals and other people who use the website.
Clinical care, medical records, statutory disclosures and hospital-specific consent processes may be governed by additional policies, professional duties and applicable law. This website notice does not replace those requirements.
Information you choose to provide
The website collects information relevant to the service or request you choose to submit. Depending on the form, this may include:
- Appointment requests: patient and contact details, department or doctor preference, requested date or session, and any message you provide.
- Contact enquiries: name, contact details, enquiry category and message.
- Patient feedback: visit details, optional medical-record reference, department or doctor details, experience ratings, comments and whether you consent to follow-up.
- Professional registrations: professional identity, qualification, speciality, medical registration, practice or institution details and contact information.
How information is used
Information submitted through the website may be used to respond to your request, coordinate an appointment, route an enquiry to an appropriate hospital team, review patient experience, verify professional information, maintain legitimate operational records, communicate with you, and support quality, security, audit or compliance activities.
Online appointment submission is a request only and does not confirm a consultation, admission, procedure or clinical service. The hospital team will confirm availability separately.
Retention and record management
Website submissions may be retained for as long as reasonably required for the purpose for which they were collected, for follow-up, operational continuity, audit, dispute handling, security, professional or legal obligations, and then managed or removed in accordance with applicable hospital practices and requirements.
Security and responsible use
NAAM Hospitals uses reasonable administrative and technical safeguards intended to protect website operations and submitted information against unauthorised access, misuse, alteration or disclosure. Safeguards are reviewed as operational needs change.
No website, device, email or internet transmission can be guaranteed to be completely secure. Users should protect their own devices and contact information and should avoid submitting unnecessary sensitive information through general forms.
Your choices and requests
You may choose to contact the hospital directly instead of using a website form, and optional fields may be left blank where permitted. Where a form offers a consent-to-contact choice, that preference will be used for the relevant follow-up.
For a reasonable request concerning personal information submitted through this website, contact the hospital using the details below. Additional information may be required to verify the request and identify the relevant record. Some information may need to be retained where required for legitimate healthcare, professional, security or legal purposes.
External links and embedded services
The website may link to or display services provided by third parties, such as mapping, video, social-media or communication services. Those services operate under their own terms and privacy practices, and their handling of information is not controlled by this notice.
Privacy questions
For questions about this notice or information you submitted through this website, contact NAAM Hospitals and provide enough context to help identify the relevant request.